Patuck Sons & Company operates as a product-based cotton trading firm. Due to the nature of our business involving the trade of physical cotton products, the following refund and cancellation policy applies.

1. Order Cancellation

  • Orders may be cancelled only before dispatch or shipment initiation.

  • Once the material has been dispatched, cancellation is not permitted.

  • All cancellation requests must be submitted in writing via email for official record and verification.

2. Refund Policy

Refunds are applicable only under the following conditions:

  • The order was prepaid and cancelled before dispatch

  • The shipment is confirmed as undelivered due to an error on our part

Refunds are not applicable in the following cases:

  • The material has been delivered as per agreed specifications

  • Delays caused by transportation issues, logistics partners, weather conditions, or circumstances beyond our control

  • Change of requirement or order cancellation after dispatch

Approved refunds, if any, will be processed through the original mode of payment within a reasonable timeframe.

3. Product-Related Concerns

Any concern regarding product quality or specifications must be reported:

  • Within 48 hours of delivery

  • Along with supporting evidence such as photographs or inspection details

After verification, Patuck Sons & Company may, at its discretion, offer:

  • Replacement of the product OR

  • Partial settlement based on mutual agreement

4. Non-Refundable Payments

The following payments are non-refundable:

  • Advance payments made for material booking

  • Transportation, freight, or logistics charges

  • Any expenses incurred after dispatch

5. Contact Information

For refund or cancellation-related queries, please contact:

Patuck Sons & Company
📞 Mobile: +91 7506799234
📧 Email: accounts@greattowntrading.in

Compliance Note

Patuck Sons & Company follows a clear, product-based trading model. All refund and cancellation decisions are governed by this policy and applicable trade practices, ensuring transparency and compliance with payment gateway requirements.